Legal

Privacy Policy

This policy explains what information the Seek Mac app (“Seek”, “the app”) and our website, useseek.app, collect, why, and what you can do about it. Seek is made by Meet Patel (“we”, “us”).

1. Your files

Seek is a file manager, so it reads the files and folders you give it access to. Everything it does with them happens on your Mac:

The indexes and settings Seek creates are kept in Seek's folder in your Mac's Library (Application Support). We cannot see them. Deleting Seek and that folder removes them.

Seek never uploads your files, their names, their contents or anything learned from them.

2. When the app goes online

Seek works offline. It only connects to the internet for these things:

Seek does not include analytics, advertising or tracking code.

3. Buying Seek

Purchases are processed by Dodo Payments, which acts as the merchant of record. Dodo Payments collects your payment details, name, email address, billing country and tax information under its own privacy policy. We never see or store your card details.

We receive your name, email address, what you bought and when, so we can send your license key, provide support and handle refunds.

Refund requests. When you ask for a refund, we ask for proof: your order number or receipt, your purchase email and a reason. For the “post about it, get 100% back” offer, we also ask for the link to your public post and proof that the account is yours, such as a screenshot. We use this proof only to check and process your refund, and we delete screenshots once the refund is settled. Purchase records are kept as described in section 7.

4. This website

5. Emails

If you email us, we keep the conversation so we can help you. We only email you about your purchase, your license or your support request. We do not send marketing emails unless you ask for them.

6. Sharing

We do not sell or rent your information. We share it only with the services listed above (payments, licensing, hosting) so they can do their job, or when the law requires it.

7. How long we keep it

Purchase records are kept as long as the law requires for tax and accounting. Support emails are kept while they are useful for helping you, then deleted. Data on your Mac stays there until you delete it.

8. Your choices and rights

You can ask us to see, correct or delete the information we hold about you, or ask questions about this policy, by emailing us. Depending on where you live, you may have further rights. For example, California residents have rights under the CCPA, including the right to know, delete and correct personal information, and EU and UK residents have rights under the GDPR. We do not sell or share personal information for advertising.

9. Children

Seek is not aimed at children under 13, and we do not knowingly collect their information.

10. Changes

If we change this policy, we will update the date at the top. For important changes, we will let customers know by email.

11. Contact

Meet Patel · support@useseek.app · x.com/meet244